Save Your Spot
Wait from the comfort of home.
Whether you’re home, at work or on-the-go, Save Your Spot allows
you to conveniently reserve your place in line at one of our Immediate
Care Centers from a desktop or mobile device. Simply select a time that
works best for you, and do your waiting wherever is most comfortable and
convenient. When you arrive at your scheduled time, you’ll be seen
promptly by a medical professional.*
Why use save your spot?
- It’s free and convenient.
- Avoid a long waiting room line.
- Plan your visit on your schedule.
- Access from any device or on-the-go
Is my reservation time a guarantee?
No, it is not. Our team members will do their best to see when you arrive,
but sicker patients may be seen first.
What does this service cost?
Nothing. It is absolutely free for patients.
Can I use Save Your Spot even if I don’t have insurance? What about
Medicare or Medicaid?
Save Your Spot is free for everyone. It does not matter what insurance
you have or whether you do not have any.
When I arrive, will I see a provider right away?
You will be seen by a healthcare professional who will evaluate your condition
and decide on the best course of action for you. You may be seen by a
nurse, physician, physician assistant, or some other combination of healthcare
What if I make a reservation, and then start feeling much worse?
If you are feeling worse, do NOT wait for your reservation. Go to the nearest
Emergency Room immediately. If you feel that your condition is “life
threatening”, call 911 right away.
What happens if I'm late?
There is a 15 minute grace period. If you are later than that time frame,
you may lose your spot in line.
I made a reservation, but now I can’t get there on time. Can I adjust my time?
Simply go online and make a new reservation. The system will automatically
cancel your old one.
I don't need to go to the Immediate Care Center anymore. How do I cancel
Call the location where you made your reservation, and tell them that you
are canceling your Save Your Spot reservation.
What is Online Check-in?
Save your Spot is a new system that may decrease the time your family
spends waiting at our Immediate Care Centers.
How does Save Your Spot work?
You select a time of your choice to let our staff know you’re coming.
This allows you or your loved one to wait in the comfort of your home
until your check-in time.
When should I arrive for my confirmed time?
Please arrive no earlier than 30 minutes before your reservation time.
We will not be able to see you before your reserved time.
Are walk-ins still allowed without checking in?
Yes! Walk-ins are always welcome.
Can I make one reservation for multiple people?
No. We can only see one patient per time slot. If more than one person
needs to be seen, please reserve additional slots.
If I’m a new patient, do I need to provide more information?
Yes, please bring a valid photo ID and your insurance card (if applicable),
and arrive early to complete any necessary paperwork. If you are able
to bring your records from any previous primary care providers, please
do. If not, we will help facilitate that process when you arrive.
My insurance requires prior authorization. Can I still use Save your Spot?
We recommend working with your insurance company regarding any possible
prior authorization requirements before using Save Your Spot.
*Because our team members treat patients based on the severity of illness
or injury, your reserved time is not a guarantee. We will do our best
to see you as close to your scheduled time as possible.
If you believe you are experiencing a life-threatening emergency, do NOT
use Save Your Spot. Please call 911 or go to the nearest ER as soon as possible.
Healthy Partners Articles
Fall 2019 Issue
From headaches to ankle sprains and everything in between, our Immediate
Care Centers can be a great choice when you need prompt medical care for
a condition that isn’t life-threatening. Now you can check in online
and wait from the convenience of home! Save Your Spot is a new service
that allows you to use your desktop or mobile device to reserve your place
in line at any of our three Immediate Care Centers.