Patient Satisfaction

At Southeast Georgia Health System, we measure the quality of our patients' hospital visits and physician practice experiences through nationally standardized surveys. Eligible patients may receive a paper or electronic survey following their hospital stay, outpatient surgery, Emergency Care Center visit or physician appointment. These surveys do a deep dive into the care patients receive and include questions regarding communication with their doctors, understanding their medication instructions, and the coordination of their health care needs. We use the responses from these surveys to identify areas of opportunity and highlight areas of excellence in our organization.

Hospital Surveys

You may view our hospital patient experience survey data on Hospital Compare by clicking on the links below. These links will take you away from our website.

Physician Practice Surveys

You may view our physician practice patient survey responses in the form of ratings and reviews on our Find a Provider directory.

Find a Provider

Ratings and Reviews from Real Patients

Choosing a health care provider can feel overwhelming. To help in your decision-making process, we’ve gone “transparent,” displaying physician ratings and reviews from real patients based on their first-hand experiences with our providers.

Frequently Asked Questions

What does going “transparent” mean?

The responses we receive from our standardized physician practice patient surveys are displayed as star ratings and anonymous reviews on our Find a Provider directory. We strive to remain unbiased and post both positive and negative comments.

I completed a survey, so why isn’t my review posted?

Although we display both good and bad reviews to give you “transparent” and unbiased insight into our patient experiences, comments that are slanderous, profane, jeopardize patient privacy by providing protected health information, or do not directly mention the care received by the provider are not shared. Additionally, comments that are ambiguous or contain information not pertaining to the provider are edited for clarity.

Why don’t all the physicians in your Find a Provider display star ratings and reviews?

There are two reasons why you may not see ratings and reviews posted on a provider’s profile:

  1. The provider may not be an employed physician but rather an independent member of our medical staff with privileges at one of our hospitals.
  2. Only physicians with 30 or more reviews will have a star-rating and comments displayed on their profile. In this way, we ensure a well-rounded number of true patient experiences comprise the physician’s star rating.