When Delores Johnson began experiencing pain and severe chills one February
morning, she headed to the St. Simons Immediate Care Center, a strategic
affiliate of the Southeast Georgia Health System. Acting on the advice
of James Snow, D.O., Delores decided to go to the Emergency Care Center
at the Health System's Brunswick Campus.
On arrival, Delores and her husband, Jake, were promptly greeted by caring
staff members and escorted to the treatment area. Delores was particularly
impressed with the level of concern and empathy of the nurses. "They
did their best to make sure I was as comfortable as possible," she
remembers. "Dr. Timothy McGlaughlin was very kind, too. Although
he was busy, he was very thorough and took time to answer all our questions
and talk with us."
When Dolores returned to her room after a CAT scan, she found Jake chatting
comfortably with Bryan Thompson, senior development officer at the Southeast
Georgia Health System Foundation. "He is a wonderful man and made
sure that I was being taken care of," says Dolores. "We appreciated
him taking the time to come down and check on us."
Jake gives the hospital high marks, too. "You can tell customer service
is a priority of this organization and I would recommend their services
to anyone," he says. "We don't want to have to go to the
hospital, of course, but if we do have any problems, we have no hesitation
in coming back here because we know we'll get excellent care."