August 15, 2022 – Southeast Georgia Health System measures the quality
of patients’ hospital visits and physician practice experiences
through nationally standardized surveys. In an effort to give the community
unbiased insight into patient experiences, the Health System is now displaying
patient survey responses as star ratings and anonymous reviews on its
Find a Provider directory for employed, Southeast Georgia Physician Associate providers.
“Choosing a health care provider can feel overwhelming,” says
Adam Brown, director, Physician Practices. “To help with the decision-making
process, we’ve gone ‘transparent,’ displaying ratings
and reviews from real patients based on their first-hand experiences with
our physicians.”
Eligible patients may receive a paper or electronic survey following their
hospital stay, outpatient surgery, Emergency Care Center visit or physician
appointment. These surveys do a deep dive into the care patients receive
and include questions regarding communication with their doctors, understanding
their medication instructions, and the coordination of their health care needs.
“We use the responses from these surveys to identify areas of opportunity
and highlight areas of excellence within our organization,” says
Natalie McBride, director, Patient Experience. “Physicians with
30 or more reviews or more will have a star-rating and comments displayed
on their profile. In this way, we ensure a well-rounded number of true
patient experiences comprise the physician’s star rating.”
The Health System strives to remain unbiased and showcase both positive
and negative comments about our providers. However, comments that are
slanderous, profane, jeopardize patient privacy by providing protected
health information, or do not directly mention the care received by the
provider are not shared.
Learn more about the Health System’s Patient Experience surveys and
Transparency, by visiting
sghs.org/patient-satisfaction.