Service Excellence is...

Compassion

I will communicate and behave in ways that are respectful and compassionate by:

• Responding to requests for assistance in a timely manner
• Acting and speaking with respect to customers and colleagues
• Respecting the privacy and confidentiality of those we serve
• Recognizing that our patients’ circumstances require a high level of kindness and concern on our part

Dedication

I will demonstrate my personal commitment to our mission of providing safe, quality, cost-effective care by:

• Being an advocate for the patients and families we serve
• Performing at my highest level to fulfill my part in providing or supporting excellent patient care
• Sharing my knowledge and expertise with others
• Ensuring that my actions and communication focus on maintaining a safe environment

Empowerment

I will strive to improve the experience of our customers by:

• Managing concerns and complaints in a calm, positive and non-judgmental manner
• Taking the extra step to comfort and support patients and families
• Being alert for potential problems and intervening to minimize their impact
• Being sincere in all actions and communication

Accountability

I will take responsibility for my own performance and behavior by:

• Striving to always be a part of the solution
• Answering the telephone according to established guidelines
• Not assuming it’s “someone else’s job”
• Complying with applicable laws, regulations and policies

Initiative

I will demonstrate a willingness to be a part of the solution by:

• Taking action when I recognize something needs to be done
• Correcting and reporting unsafe conditions
• Looking for new ways to do my work more effectively and efficiently
• Seeking opportunities to improve my knowledge and skill

Teamwork

I will coordinate with other departments and team members to achieve excellent results by:

• Treating my fellow team members with the patience and caring with which I would like to be treated
• Understanding the challenges facing other team members and understanding their role in our success
• Respectfully approaching conflict openly and honestly
• Validating and recognizing the contributions of others

Ownership

I will take pride in our Health System by:

• Presenting a professional and appropriate appearance at all times
• Treating the physical facility of our Health System as I would my own home
• Reducing waste and using supplies wisely as though they belong to me personally
• Speaking positively about Southeast Georgia Health System