Service Excellence is...

Compassion

I will communicate and behave in ways that are respectful and compassionate by:

Responding to requests for assistance in a timely manner
Acting and speaking with respect to customers and colleagues
Respecting the privacy and confidentiality of those we serve
Recognizing that our patients’ circumstances require a high level of kindness and concern on our part

Dedication

I will demonstrate my personal commitment to our mission of providing safe, quality, cost-effective care by:

Being an advocate for the patients and families we serve
Performing at my highest level to fulfill my part in providing or supporting excellent patient care
Sharing my knowledge and expertise with others
Ensuring that my actions and communication focus on maintaining a safe environment

Empowerment

I will strive to improve the experience of our customers by:

Managing concerns and complaints in a calm, positive and non-judgmental manner
Taking the extra step to comfort and support patients and families
Being alert for potential problems and intervening to minimize their impact
Being sincere in all actions and communication

Accountability

I will take responsibility for my own performance and behavior by:

Striving to always be a part of the solution
Answering the telephone according to established guidelines
Not assuming it’s “someone else’s job”
Complying with applicable laws, regulations and policies

Initiative

I will demonstrate a willingness to be a part of the solution by:

Taking action when I recognize something needs to be done
Correcting and reporting unsafe conditions
Looking for new ways to do my work more effectively and efficiently
Seeking opportunities to improve my knowledge and skill

Teamwork

I will coordinate with other departments and team members to achieve excellent results by:

Treating my fellow team members with the patience and caring with which I would like to be treated
Understanding the challenges facing other team members and understanding their role in our success
Respectfully approaching conflict openly and honestly
Validating and recognizing the contributions of others

Ownership

I will take pride in our Health System by:

Presenting a professional and appropriate appearance at all times
Treating the physical facility of our Health System as I would my own home
Reducing waste and using supplies wisely as though they belong to me personally
Speaking positively about Southeast Georgia Health System

Healthy Partners Articles

CONNECTing

Healthy Partners, Fall 2018
Want to learn more about how CONNECT is continuously improving nursing care? Read our featured article in the Fall 2018 issue of Healthy Partners!