Compassion
I will communicate and behave in ways that are respectful and compassionate by:
- Responding to requests for assistance in a timely manner
- Acting and speaking with respect to customers and colleagues
- Respecting the privacy and confidentiality of those we serve
- Recognizing that our patients’ circumstances require a high level of kindness and concern on our part
Dedication
I will demonstrate my personal commitment to our mission of providing safe, quality, cost-effective care by:
- Being an advocate for the patients and families we serve
- Performing at my highest level to fulfill my part in providing or supporting excellent patient care
- Sharing my knowledge and expertise with others
- Ensuring that my actions and communication focus on maintaining a safe environment
Empowerment
I will strive to improve the experience of our customers by:
- Managing concerns and complaints in a calm, positive and non-judgmental manner
- Taking the extra step to comfort and support patients and families
- Being alert for potential problems and intervening to minimize their impact
- Being sincere in all actions and communication
Accountability
I will take responsibility for my own performance and behavior by:
- Striving to always be a part of the solution
- Answering the telephone according to established guidelines
- Not assuming it’s “someone else’s job”
- Complying with applicable laws, regulations and policies
Initiative
I will demonstrate a willingness to be a part of the solution by:
- Taking action when I recognize something needs to be done
- Correcting and reporting unsafe conditions
- Looking for new ways to do my work more effectively and efficiently
- Seeking opportunities to improve my knowledge and skill
Teamwork
I will coordinate with other departments and team members to achieve excellent results by:
- Treating my fellow team members with the patience and caring with which I would like to be treated
- Understanding the challenges facing other team members and understanding their role in our success
- Respectfully approaching conflict openly and honestly
- Validating and recognizing the contributions of others
Ownership
I will take pride in our Health System by:
- Presenting a professional and appropriate appearance at all times
- Treating the physical facility of our Health System as I would my own home
- Reducing waste and using supplies wisely as though they belong to me personally
- Speaking positively about Southeast Georgia Health System