Service Excellence is...
Compassion
I will communicate and behave in ways that are respectful and compassionate by:
- Responding to requests for assistance in a timely manner
- Acting and speaking with respect to customers and colleagues
- Respecting the privacy and confidentiality of those we serve
- Recognizing that our patients’ circumstances require a high level
of kindness and concern on our part
Dedication
I will demonstrate my personal commitment to our mission of providing safe,
quality, cost-effective care by:
- Being an advocate for the patients and families we serve
- Performing at my highest level to fulfill my part in providing or supporting
excellent patient care
- Sharing my knowledge and expertise with others
- Ensuring that my actions and communication focus on maintaining a safe
environment
Empowerment
I will strive to improve the experience of our customers by:
- Managing concerns and complaints in a calm, positive and non-judgmental manner
- Taking the extra step to comfort and support patients and families
- Being alert for potential problems and intervening to minimize their impact
- Being sincere in all actions and communication
Accountability
I will take responsibility for my own performance and behavior by:
- Striving to always be a part of the solution
- Answering the telephone according to established guidelines
- Not assuming it’s “someone else’s job”
- Complying with applicable laws, regulations and policies
Initiative
I will demonstrate a willingness to be a part of the solution by:
- Taking action when I recognize something needs to be done
- Correcting and reporting unsafe conditions
- Looking for new ways to do my work more effectively and efficiently
- Seeking opportunities to improve my knowledge and skill
Teamwork
I will coordinate with other departments and team members to achieve excellent
results by:
- Treating my fellow team members with the patience and caring with which
I would like to be treated
- Understanding the challenges facing other team members and understanding
their role in our success
- Respectfully approaching conflict openly and honestly
- Validating and recognizing the contributions of others
Ownership
I will take pride in our Health System by:
- Presenting a professional and appropriate appearance at all times
- Treating the physical facility of our Health System as I would my own home
- Reducing waste and using supplies wisely as though they belong to me personally
- Speaking positively about Southeast Georgia Health System
Healthy Partners Articles
CONNECTing
Healthy Partners, Fall 2018
Want to learn more about how CONNECT is continuously improving nursing
care? Read our featured article in the Fall 2018 issue of Healthy Partners!
Read More