At Southeast Georgia Health System, we measure the quality of our patients'
hospital visits and physician practice experiences through nationally
standardized surveys. Eligible patients may receive a paper or electronic
survey following their hospital stay, outpatient surgery, Emergency Care
Center visit or physician appointment. These surveys do a deep dive into
the care patients receive and include questions regarding communication
with their doctors, understanding their medication instructions, and the
coordination of their health care needs. We use the responses from these
surveys to identify areas of opportunity and highlight areas of excellence
in our organization.
You may view our hospital patient experience survey data on Hospital Compare
by clicking on the links below. These links will take you away from our website.
Physician Practice Surveys
You may view our physician practice patient survey responses in the form
of ratings and reviews on our Find a Provider directory.
Find a Provider
Ratings and Reviews from Real Patients
Choosing a health care provider can feel overwhelming. To help in your
decision-making process, we’ve gone “transparent,” displaying
physician ratings and reviews from real patients based on their first-hand
experiences with our providers.
Frequently Asked Questions
What does going “transparent” mean?
The responses we receive from our standardized physician practice patient
surveys are displayed as star ratings and anonymous reviews on our Find
a Provider directory. We strive to remain unbiased and post both positive
and negative comments.
I completed a survey, so why isn’t my review posted?
Although we display both good and bad reviews to give you “transparent”
and unbiased insight into our patient experiences, comments that are slanderous,
profane, jeopardize patient privacy by providing protected health information,
or do not directly mention the care received by the provider are not shared.
Additionally, comments that are ambiguous or contain information not pertaining
to the provider are edited for clarity.
Why don’t all the physicians in your Find a Provider display star
ratings and reviews?
There are two reasons why you may not see ratings and reviews posted on
a provider’s profile:
- The provider may not be an employed physician but rather an independent
member of our medical staff with privileges at one of our hospitals.
- Only physicians with 30 or more reviews will have a star-rating and comments
displayed on their profile. In this way, we ensure a well-rounded number
of true patient experiences comprise the physician’s star rating.