What Is Quality?
"Quality" means different things to different people. If you
ask someone to define the word "quality" in a hospital, you
may get several different answers.
Exceptional Customer Service
Patients often describe quality in terms of customer service, bedside manner,
good food, nurse attentiveness and ease of access to facilities. We believe
patient satisfaction is an important part of the healing process. As a
part of our commitment to improving patient satisfaction, Southeast Georgia
Health System conducts ongoing patient satisfaction surveys. These surveys
form the basis of our efforts to refine our customer service strategy.
For doctors and medical staff, ensuring "quality" means measuring
clinical outcomes, learning about and using scientifically-based medicine,
often called "best practice" medicine or "evidence-based"
medicine and ensuring patient safety. Our leadership team, physician and
team members are dedicated to measuring and analyzing our performance
and identifying opportunities to improve.
Leadership and Staff
Hospital administrators strive for quality in terms of finance, corporate
compliance with federal and state regulations, supply management and plant
operations. Nurses and other employees see job satisfaction as an important
measure of quality.
Another aspect of quality health care is community involvement. Southeast
Georgia Health System's community outreach programs offer early detection
screenings and disease prevention education, often for free or at a nominal charge.
Southeast Georgia Health System is committed to providing consumers with
accurate and honest information about clinical processes and the patient
experience. We believe that well-informed patients take a more active
role in improving their health condition. Review how Southeast Georgia
Health System performs compared to other hospitals in the nation.
Why This Information is Important To You
When deciding where to receive health care, you and your doctor need to
feel confident that the choice is right for you. One important consideration
is the quality of care. Are patients receiving the most appropriate and
effective care? Is the care timely and focused on your needs as a patient?
Is it safe? This kind of information can be hard to find. Southeast Georgia
Health System is giving you the most current information possible in a
user-friendly format right from our website.