Service Excellence is...

Compassion

I will communicate and behave in ways that are respectful and compassionate by:

  • Responding to requests for assistance in a timely manner
  • Acting and speaking with respect to customers and colleagues
  • Respecting the privacy and confidentiality of those we serve
  • Recognizing that our patients’ circumstances require a high level of kindness and concern on our part


Dedication

I will demonstrate my personal commitment to our mission of providing safe, quality, cost-effective care by:

  • Being an advocate for the patients and families we serve
  • Performing at my highest level to fulfill my part in providing or supporting excellent patient care
  • Sharing my knowledge and expertise with others
  • Ensuring that my actions and communication focus on maintaining a safe environment
     

Empowerment

I will strive to improve the experience of our customers by:

  • Managing concerns and complaints in a calm, positive and non-judgmental manner
  • Taking the extra step to comfort and support patients and families
  • Being alert for potential problems and intervening to minimize their impact
  • Being sincere in all actions and communication
     

Accountability

I will take responsibility for my own performance and behavior by:

  • Striving to always be a part of the solution
  • Answering the telephone according to established guidelines
  • Not assuming it’s “someone else’s job”
  • Complying with applicable laws, regulations and policies
     

Initiative

I will demonstrate a willingness to be a part of the solution by:

  • Taking action when I recognize something needs to be done
  • Correcting and reporting unsafe conditions
  • Looking for new ways to do my work more effectively and efficiently
  • Seeking opportunities to improve my knowledge and skill
     

Teamwork

I will coordinate with other departments and team members to achieve excellent results by:

  • Treating my fellow team members with the patience and caring with which I would like to be treated
  • Understanding the challenges facing other team members and understanding their role in our success
  • Respectfully approaching conflict openly and honestly
  • Validating and recognizing the contributions of others
     

Ownership

I will take pride in our Health System by:

  • Presenting a professional and appropriate appearance at all times
  • Treating the physical facility of our Health System as I would my own home
  • Reducing waste and using supplies wisely as though they belong to me personally
  • Speaking positively about Southeast Georgia Health System