Health System Names New Manager of Service Excellence
BRUNSWICK, Georgia: Jan. 4, 2008 – Adam Brown has been promoted to manager of Service Excellence at Southeast Georgia Health System. In his new role, Brown is responsible for overseeing the Health System’s Service Excellence Program. This program helps the System determine the expectations of all of its customers and develop strategies to anticipate these needs. Service Excellence is also an avenue for analyzing customer satisfaction, and making recommendations on areas of improvement.
Brown has been with the Health System since 2005 when he served as an administrative resident while completing his Master’s degree in healthcare administration (MHA) from Georgia State University. Upon completing his residency, he accepted the position of service excellence coordinator until his recent promotion.
Prior to arriving at the Health System, the Decatur, Ala. native’s experience included positions at orthopaedic clinics in both Decatur and Opelika, Ala., as well as an internship with Baptist Princeton, a 499-bed hospital in Birmingham, Ala. He also previously served as a project search coordinator to the president at Tyler & Company, an Atlanta search firm specializing in placement of healthcare executives.
“In his new role, Adam will continue to provide leadership in our efforts to create a culture that supports customer satisfaction and sets clear expectations for all team members throughout the organization,” says Patrick Ebri, PhD, vice president of Human Resources. “Service Excellence is vital to our mission, and the vision and values of the organization, which state that customer focus is our first priority. We feel Adam has done an excellent job as a coordinator for this program and will continue to do great things as he takes over its leadership.”
In addition to his MHA, Brown has a Master’s in business administration from Georgia State and a Bachelor’s degree in health administration from Auburn University. He is a member of the America College of Healthcare Executives and a recipient of the Ralph J. Knobel Scholarship at the Institute of Health Administration. He and his wife, Elaine, reside in Brunswick.