HCAHPS Scores

Overall Rating of the Hospital

Overall Rating of the Hospital - Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).

Likelihood to Recommend to Friends and Family

Likelihood to Recommend to Friends and Family - Patients who reported YES, they would definitely recommend the hospital.

Communication with the Nurses

Communication with the Nurses - Patients who reported that their nurses "Always" communicated well. This includes being treated with courtesy and respect, nurses carefully listening to patients and explaining things in a way that can be understood.

Responsiveness of the Hospital Staff

Responsiveness of the Hospital Staff - Patients who reported that they "Always" received help as soon as they wanted. This includes getting assistance to go to the bathroom or using a bedpan as soon as help was needed.

Communication with the Doctors

Communication with the Doctors - Patients who reported that their doctors "Always" communicated well. This includes being treated with courtesy and respect, doctors carefully listening to patients and explaining things in a way that can be understood.

Cleanliness of the Hospital Environment

Cleanliness of the Hospital Environment - Patients who reported that their room and bathroom were "Always" clean.

Quietness of the Hospital Environment

Quietness of the Hospital Environment - Patients who reported that the area around their room was "Always" quiet at night.

Pain Management

Pain Management - Patients who reported their pain was "Always" well controlled. This includes staff doing everything they can to help with any pain a patient is experiencing.

Communication About Medicines

Communication About Medicines - Patients who reported that staff "Always" explained about medicines before giving them. This includes telling patients what the medicine was for and describing possible side effects in a way that could easily be understood.

Discharge Information

Discharge Information - Patients who reported that YES, they were given information about what to do during their recovery at home. This includes receiving information in writing about symptoms or health problems to watch for after leaving the hospital.